Your digital assets and personal information are protected.
Digital Asset Vault
A digital asset vault is used to store user keys related to wallets and to sign transactions. The vault is fully isolated in its own environment and requires two factor authentication for staff to access controls. There is 24/7 physical monitoring of all vault-related locations. Multi-factor authentication with physical tokens is required for staff to interact with the digital asset vault.
Recovery keys are stored offline (cold storage) and wallet keys are encrypted at rest. Each new transaction generates a new and unique address to maintain anonymity on the blockchain. All vault-related messaging is continuously undergoing vulnerability scanning, penetration testing and anomaly detection.
All addresses are blacklisted by default and must be whitelisted by a participant administrator. Transaction and wallet policy updates require manual review and approval. There are internal written policies enforced for cybersecurity and operations related to cryptocurrency.
How we compare on Crypto
We offer more than your average cryptocurrency provider with commission-free trading across crypto, stocks and options*.
How can I start trading cryptocurrency with TradeZero International?
In order to open a TZI cryptocurrency account, you need to open and fund a TZI brokerage account. To get started, navigate to https://www.tradezero.co/ and follow the instructions to submit an application. You will have the option to add cryptocurrency trading to your application which will then require you to execute the TradeZero, Inc. Cryptocurrency Customer Agreement, the TradeZero, Inc. Cryptocurrency Platform Agreement, and the Zero Hash and Zero Hash Liquidity Services User Agreement and acknowledge the TradeZero, Inc. Cryptocurrency Risk Disclosure. Please visit https://www.tradezero.co/faq for more information on TZI brokerage account requirements.
I already have an open and funded TZI brokerage account, how can I trade cryptocurrency?
If you already have a TZI brokerage account, you can open a TZI cryptocurrency account through the Client Portal: [My Account > Enable Crypto]. You will be asked to review and execute the TradeZero, Inc. Cryptocurrency Customer Agreement, the TradeZero, Inc. Cryptocurrency Platform Agreement, and the Zero Hash and Zero Hash Liquidity Services User Agreement and acknowledge the TradeZero, Inc. Cryptocurrency Risk Disclosure. Note: Currently, cryptocurrency trading is only available on the TradeZero ZeroPro trading platform. You will need to choose ZeroPro as your securities trading platform in the TradeZero Cient Portal.
Who is Zero Hash?
TradeZero, Inc. ("TZI") has partnered with Zero Hash LLC and its affiliates ("Zero Hash") to provide cryptocurrency trading and custody services to all TZI cryptocurrency account holders. Cryptocurrencies custodied at Zero Hash are held separately from your securities held in your TZI brokerage account. When you open a TZI cryptocurrency account and agree to the terms of Zero Hash's services, you will be able to trade and hold cryptocurrencies with Zero Hash. For more information on Zero Hash please see https://zerohash.com/.
Why am I signing agreements with Zero Hash?
TZI offers you cryptocurrency trading through Zero Hash. When you open a TZI cryptocurrency account and agree to the terms of Zero Hash's services, you will be able to trade and custody cryptocurrencies with Zero Hash.
How can I contact TZI support?
You can reach TZI support through chat, on our website, by emailing firstname.lastname@example.org, or by telephone at (954) 944-3885. Chat is available 24 hours a day and 7 days a week. Chat is located on the bottom right corner of the TZI website (tradezero.co) and inside the TradeZero Client Portal.
We offer industry leading customer support: available 24/7, 365 days a year, via chat or phone. Our team stretches across 4 countries, with headquarters in New York City. Our support team is always on and always ready to help â€“ wherever you are on the globe.
Cryptocurrency Disclaimer: Cryptocurrency custody and transactions are provided by Zero Hash LLC ("ZH") and Zero Hash Liquidity Services LLC ("ZH Liquidity") according to their own terms and conditions. TradeZero does not custody or provide trading services in cryptocurrency. TradeZero is a separate and distinct legal entity from ZH and ZH Liquidity and ZH and ZH Liquidity are not under the control of TradeZero. Cryptocurrency accounts are not covered by SIPC protection. Cryptocurrency is not suitable for all traders due to a number of risks including but not limited to volatile prices, illiquid market conditions, lack of regulation, and market manipulation. You are solely responsible for evaluating your financial condition and deciding whether trading cryptocurrencies is appropriate for you.
TZI does not charge you for opening and maintaining a TZI account or for completing cryptocurrency transactions. However, Zero Hash may assess a spread for each cryptocurrency transaction. This spread is the difference between the exchange rate (market value) Zero Hash receives from a cryptocurrency exchange, marketplace, or liquidity provider and the available quoted price TZI receives from Zero Hash. The exchange rate (market value) may be higher or lower based on market conditions. Any spread that is assessed by Zero Hash will be included as part of the exchange rate (market value) you see on the platform. This spread will also affect (i) the quantity or percentage of cryptocurrency you receive in connection with a purchase and (ii) the proceeds you receive from the sale of cryptocurrency. TZI and Zero Hash may share the spread Zero Hash charges you for completing cryptocurrency transactions on the platform.
Zero Hash Official Response to FTX/Alameda Research Announcement
In light of what has transpired over the past week, stability and security have become the focus of players in the crypto ecosystem. Zero Hash Holdings Ltd. and all affiliates do not have any balance sheet exposure to Alameda Research, FTX or any of their affiliates.