Hello, How can we help you?

How much is needed to open a new account?
Accounts can be funded with as little as $500 for 1 to 1 leverage, $500 to $2499 for 4 to 1 leverage and $2500+ for 6 to 1 leverage.To read more about account leverage, please click here
How can I fund my account?
Funding of accounts are made by (direct) bank to bank wire transfers. We currently do not allow for alternative options such as paypal, debit or credit card funding. Also,the name appearing in the bank account from where the funds are transferred must be the same as what is on file with us. Please note Third Party Funding is not accepted.
Do I need funds in my account to select my trading software?
Accounts must have a minimum balance of $200.
Are accounts accepted from the US?
TradeZero Bahamas does not open accounts for Bahamian citizens, US Citizens or Green Card Holders of the United States. If you are a permanent resident of the United States, we will not accept your account.

US Citizens can open with TradeZero America, Inc. the US based, FINRA member broker/dealer located in NYC.
How can I get my first month FREE?
In order to take advantage of the FREE month offer, please note the following:

  • You must choose ZeroPro as your first software selection (any other selection may be subject to a software fee) 
  • The month that you subscribe is considered your free month, and will not carry over to the following month if you subscribe before the 25th. 
  • All subscriptions after the 25th of the month will get the rest of the current month for free as well as the following month. All switches to another platform will void your free month - this includes switches to real-time data demos
Can you use the platform on Mac OSX?
Yes, ZeroWeb and ZeroFREE can be used on a Mac via Google Chrome and or Mozilla FireFox, please do not use it with Safari. ZeroPro version would require Windows emulation, Parallel PC to run on Mac.
What are the minimum specifications for running ZeroPro?
  • Win7 SP1+ (no Mac)
  • .Net Framework 4.6.2+
How can I always pay $0 in commission with my trades?
It doesn’t matter if you are long or short, as long as you use a limit order to execute away from the market, and the stock is trading at $1 or higher in share price.
How does TradeZero make money if it offers $0 commission?
Rebates are paid for order flow by various market centers including EDGX, ARCA, and NASDAQ.
How does TradeZero profit from free limit orders?
The TradeZero smart router will route the non-matched orders to market centers that provide payment for order flow or rebates. These market centers include ARCA, EDGX, BATS, NSDQ and others.
Does TradeZero pay dividends?
No, we do not pay cash dividends. Accounts that hold securities short on ex-dividend date will be charged the dividend.
How are clients able to see what stocks are shortable?
The short list is imported daily into the trading platform. If the stock permissioned to be shorted the platform will show a green S next to the symbol box. 
How is the short list?
The short list is extensive and derived from multiple pools of easy to borrow lists, including Vision and Convergex. Hard to borrow shares can also be located for a fee.
What are the short locate fees?
The fees are quoted per share. The rate is determined by the difficulty to borrow the stock on that day.
How are overnight borrow rates calculated?
The cost to borrow located shares overnight will be at a market rate which changes daily based on market conditions. Your client portal has an overnight borrow calculator which will provide an estimate for borrow costs related to any shares you would hold short overnight (effective as of 9/26/2022).*

* If any account receives a Reg Sho notice, the shares receiving the notice, no matter whether a fee was paid, will need to be liquidated as per REg Sho notice.
Why has my overnight short been covered?
On rare occasions, a clearing firm may have difficulty maintaining a borrowed stock.  In this scenario the broker will try to obtain a new locate before the open to maintain the position.  If the broker is unsuccessful, the clearing firm transacts a buy-in to cover the stock held short.  This is an industry wide practice in which none of the parties concerned have any control over.  In this regard, Tradezero accepts no liability for such occurrences.  Please visit https://www.investopedia.com/terms/b/buyin.asp
May an executing broker-dealer re-apply a locate for intra-day buy-to-cover trades?
A locate for a security may be re-applied for an intra-day buy-to-cover trade in the following scenario:

Prior to a customer’s short sale of 100 shares of XYZ stock, the executing broker-dealer obtains an appropriate locate for the securities. The short sale is then executed. Subsequently that day, the broker-dealer purchases 100 shares of XYZ stock for the customer, and the customer’s net trading position is flat. If the customer wants to then sell short another 100 shares of XYZ stock in the same trading day, the executing broker-dealer may apply the original locate to that sale, provided that such subsequent short sale is for an amount of securities that is no greater than the amount of securities obtained in the original locate, and provided further that the source of the located shares indicates that the original locate is good for the entire trading day.

For a "hard to borrow" security or a threshold security, a broker-dealer may not re-apply a locate for intra-day buy-to cover trades. Without obtaining locates prior to each short sale in such securities in the scenario described above, it is unlikely that the broker-dealer executing such trades would have reasonable grounds to believe that such securities can be borrowed so that they can be delivered on the date that delivery is due on each trade. A broker-dealer, however, may have reasonable grounds to believe that securities will be available when delivery is due on such short sales if the broker-dealer pre-borrows the securities.
What is RegSho 204?
When a trader shorts a stock intraday they short and cover it. There is no delivery that needs to be made. When the shares are held overnight, the company (TradeZero) has a reasonable basis to believe that they will receive delivery on those shares.

The accounting system that settles these types of transactions and keeps an orderly flow of money between the participants is called a “Continuous Net Settlement System (CNS).”

If the clearinghouse is not able to find shares and make delivery, then the following rule(s) applies:

Under Rule 204(a) of Regulation SHO, all fail-to-deliver positions in equity securities resulting from short and long sales must be closed out by borrowing or purchasing securities of like kind and quantity by no later than 9:30 a.m. on T+3 for short sales and T+5 for long sales.

Closing out requires the broker or dealer to purchase or borrow securities of like kind and quantity. The participant must close out a failure to deliver for a short sale transaction by no later than the beginning of regular trading hours on the settlement day following the settlement date, referred to as T+4.
Why is my account balance different in the client portal compared to the software platform?
The client portal updates account balances at 10pm EST on the trading day. Profits, losses, commissions, and other fees are added/deducted from the account balance once the trades settle. The software platform only updates profit, losses and locate fees in real-time.
What does Marked to Market mean?
Marked to Market is an industry standard accounting method of keeping track of the p/l on your overnight or long term position(s). The closing price at 4 pm est is used to determine the unrealized profit or loss on your position. This amount is added or subtracted from your equity daily. This method is also used if you enter a position after 4 pm est. You can read about this method further using the following link - https://www.investopedia.com/terms/m/marktomarket.asp 
Why is my buying power not updated?
Buying power is updated at 4am EST.  Buying power dynamically updates based on the lesser value between the Start of day of equity and current equity.
Are there any day trading restrictions?
There are NO Pattern Day Trading restrictions. Accounts with $500 or more are approved for margin and can daytrade without restriction.
Does Tradezero offer Options trading?
Yes, Tradezero presently offers single legged trading at this time. Multi legged trading will be available in the near future. Approvals are only provided for level 1 and level 2 trading. 
Are there any restrictions or rules for trading?
  • Stocks below $1 cannot be shorted
  • Cash accounts and margin accounts with less than $500 cannot short sell
  • Stocks below $2 are trading in cash only
  • Stocks less than $0.10 cannot be traded
  • Margin accounts must be at 2 to 1 after 3:45 PM EST
  • Position Concentration is maximum 65% of margin buying power for accounts with 6 to 1 leverage
  • Margin buying power after 4PM is 2 to 1
  • All Accounts using leverage and under $500 will be sold up to 100% equity
  • Accounts will be fully sold out if they fall below $99 in total equity or if they fall below $300 and 8% equity.
  • Accounts falling below 8% equity may be sold up to 50% equity.

All of the above is at the discretion of management and can and will be adjusted based on real time market and account conditions.

Can I hold more than 2 to 1 equity after 4pm?
All levered accounts cannot hold more than 2 to 1 leverage after 3:45 PM EST. TradeZero reserves the right, at its discretion, to sell or cover any account that has exceeded this threshold, by or after the 4PM EST close. All levered accounts are limited to only 2 to 1 in the after-hours session.
Can you set a daily loss limit on my account?
Yes, we have risk tools and can enable a daily loss limit to your trading account. Please note that daily loss limits are only active from 8:30 a.m. est to 5 pm est. Sellouts will not occur during the premarket hours of 4 a.m. est to 8:29 a.m. est and 5:01 pm est to 8 pm est in the after hours session. This daily loss limit does not 100% guarantee against any loss. Clients should still be monitoring their trading accounts actively. Orders such as Stop Loss order should also be used when trading.
Can I limit the amount of shares per order?
Yes, share size limits may be set and must be requested through the live chat or by e-mail to support@tradezero.co
How are corporate actions handled in my TradeZero account?

Corporate actions on a security resulting in stock splits, mergers or name changes will be removed from the trading platform after 4:00 pm est, the day before the corporate action is to occur.  The securities will be replaced in your trading platform after confirmation of the correct shares, symbol or action to be taken with the clearing house.  

It is the client’s responsibility to be aware of pending corporate actions and how such events will affect their outstanding portfolio. TradeZero charges $35.00 for processing corporate actions. 

Do you offer Pre and Post market trading?
Yes, Pre-market trading begins at 4 am eastern, and Post-market trading ends at 8 pm eastern time.
When is the last day to open an Options trade?
Options positions may be opened up to 1:59 pm est on the day of expiration.

How does TradeZero handle options contracts on the expiration date?

To minimize risk we may close option positions in the last 30 minutes of trading on the day of expiration.

Are there any fees associated with Options trading?
Yes, the fees related to Options trading are as follows:
  • Per contract - $0.59
  • Options Clearing Corp (OCC) fee - $0.055 per contract
  • Options Regulatory (ORF) fee - $0.01815 per contract
  • Options Exercise or Assignment - $35.00
What are the reasons my Options position(s) may be sold out?
Positions may be sold out for the following reasons:
  • Contracts are not fully held in cash (less than 100% equity)
  • Contracts held where the equity level is below $99
  • Contracts that are in the money at 3:45 pm est on the expiration date

If TradeZero is directing my trade, will I still get the best possible execution price?
As TradeZero offers US market access and clears through a US clearing firm, TradeZero is subject to Reg NMS. This basically states that firms are obligated to provide investors with executions at the best possible price. To read more about Reg NMS on Wikipedia, click here.
Does TradeZero charge any routing fees?
No, all fees are either $.005 per share or free. There are no additional routing fees.
What is the requirement for choosing my own route for my trades (ARCA. EDGX etc)
An approved account with at least $5,000 in equity and presently on a live platform is needed to request a manual routing account. Once these requirements have been met, an e-mail may be sent to support@tradezero.co for processing. Free Trading does not apply with direct routing.
What is GTC Time In Force?
An order that uses Good-Til Canceled (GTC) Time-In Force is a specific order type that will remain in effect until the order is filled or is canceled.

The ability to enter a Bid below the current market price or an Offer above the current market price allows the investor to set up a resting order that can be placed for days, weeks, or months in advance and without having to repeat the process each day. This allows traders to identify important levels where they would like to enter or exit the market.

Please consider the following features before placing GTC orders.

  • Investors can place a GTC orders during the Pre and Post Market sessions.
  • This will place the order in a queued state.
  • The order then becomes live during regular trading hours.
  • If the order is not filled during the session, the order will be placed back into a queued state
Does the demo provide real time data?
The free demo provides streaming 15 minute delayed data. Demo executions DO NOT in any way reflect live trading executions. They should not be used as a metric for how live trading works or executes in any way.
I do not have experience trading, but I am curious and I want to learn, can you help?
TradeZero has education partner relationships that can help with trading education. TradeZero can provide you a real-time demo that will allow you to trade the stock market and not lose a single penny!
Can I freeze or put my account on hold so I do not pay software fees?
Yes, your account can be placed on hold or switched to our ZeroFREE platform so you do not incur any software fees when taking time away from trading.  Please make sure you switch or cancel your software before 4PM on the last business day of the month.  All accounts with less than $99 equity will automatically have ID frozen on last day of the month.
On which date are the monthly statements available for review and/or download?
Statements are issued on the 5th of each month.
How can I become an associate of Tradezero?
At Tradezero our door is always open to new relationships. Please contact us if you would like to be part of the TradeZero team. We offer all our associates unlimited earnings potential. Learn more by clicking here. Get started today and become one of our trusted partners.
What are the client support options?
Phone support is available from 8am to 6pm eastern time. Web chat is available 24 x 7.
Is TradeZero insured?
Tradezero holds Professional Indemnity and Excess SIPC Insurance through Lloyds of London Syndicates Arch, AXA XL and Kiln . The Excess SIPC coverage is limited to $250K per account.

http://www.lloyds.com
Is TradeZero Bahamas insured by SIPC?
TradeZero holds Professional Indemnity and Excess SIPC Insurance through Lloyds of London Syndicates Arch, AXA XL and Kiln . The Excess SIPC coverage is limited to $250K per account.

http://www.lloyds.com