TradeZero is in Crypto

Welcome to our crypto launch! We are very excited to have you be one of the first people trading crypto with Zero Hash through TradeZero's ZeroPro trading platform

Here is some basic information to get started.

Helpful Tips - Getting Setup

  • Enable Crypto on account: Login to Portal > Select "opt-in" on pop-up invite > Upload passport > Sign and acknowledge the relevant agreements and disclosures.
  • Confirm Crypto service is enabled: Login to ZeroPro > review navigation bar for "Crypto Order Entry"; "Crypto Watchlist" > click on windows to confirm they pop-up.

Helpful Tips - Getting Started

  • New ZeroPro windows and features to check out:
  • - "Crypto Order Entry" window to place crypto orders
  • - "Crypto Watchlist" window for dedicated space to monitor selected tokens
  • - Portfolio will now include your cryptocurrency assets
  • - News will include crypto related content
  • Consider "Linking" these two crypto dedicated windows to each other, to a chart, as well as to any other windows where you think it would be helpful to have the linking functionality enabled.
  • You should be able to enter symbols of available crypto tokens into the symbol field on the top left of the Crypto Order Entry window as well as access available crypto tokens by using the drop-down arrow.
  • The Crypto Order Entry window will provide available crypto market data for the symbol entered including the best bid, best ask, last price, and the open and close price. For historical market data, you will need to use the chart.
  • The Crypto Order Entry window allows you to enter orders by specifying the amount or the quantity you would like to buy or sell. Please note that ONLY MARKET ORDERS are currently supported for crypto trading.
  • The Crypto Watchlist will display market data for available crypto tokens at the same time and can be linked to the Order Entry window as well as a chart for ease of trading.

Contact Us


  • Support: If you have further questions about using ZeroPro please refer to our user guide or email customer support at support@tradezero.co.

  • If you encounter a Zero Hash trading related issue and need immediate assistance, please call customer support at 1-877-487-2330 or you can chat live to a representative by going to our website www.tradezero.co.

Feedback

  • We encourage you to provide feedback on your experience and urge you to let us know if you encounter any issues. We also want to hear about any improvements or features you would like to see in the future. Please submit all feedback to cryptosupport@tradezero.co.

FAQ

Who is Zero Hash?
TradeZero, Inc. ("TZI") has partnered with Zero Hash LLC and its affiliates ("Zero Hash") to provide cryptocurrency trading and custody services to all TZI cryptocurrency account holders. Cryptocurrencies custodied at Zero Hash are held separately from your securities held in your TZI brokerage account. When you open a TZI cryptocurrency account and agree to the terms of Zero Hash's services, you will be able to trade and hold cryptocurrencies with Zero Hash. For more information on Zero Hash please see https://zerohash.com/.
Contact Us
You can reach TZI support through chat, on our website, by emailing cryptosupport@tradezero.co, or by telephone at (954) 944-3885. Chat is available 24 hours a day and 7 days a week. Chat is located on the bottom right corner of the TZI website (tradezero.co) and inside the TradeZero Client Portal.
How can I open a TZI cryptocurrency account?
In order to open a TZI cryptocurrency account, you need to open and fund a TZI brokerage account. To get started, navigate to https://www.tradezero.co/ and follow the instructions to submit an application. You will have the option to add cryptocurrency trading to your application which will then require you to execute the TradeZero, Inc. Cryptocurrency Customer Agreement, the TradeZero, Inc. Cryptocurrency Platform Agreement, and the Zero Hash and Zero Hash Liquidity Services User Agreement and acknowledge the TradeZero, Inc. Cryptocurrency Risk Disclosure. Please visit https://www.tradezero.co/faq for more information on TZI brokerage account requirements.
I already have an open and funded TZI brokerage account, how can I trade cryptocurrency?
If you already have a TZI brokerage account, you can open a TZI cryptocurrency account through the Client Portal: [My Account > Enable Crypto]. You will be asked to review and execute the TradeZero, Inc. Cryptocurrency Customer Agreement, the TradeZero, Inc. Cryptocurrency Platform Agreement, and the Zero Hash and Zero Hash Liquidity Services User Agreement and acknowledge the TradeZero, Inc. Cryptocurrency Risk Disclosure. Note: Currently, cryptocurrency trading is only available on the TradeZero Zero Pro trading platform. You will need to choose Zero Pro as your securities trading platform in the TradeZero Cient Portal.
Why am I signing agreements with Zero Hash?
TZI offers you cryptocurrency trading through Zero Hash. When you open a TZI cryptocurrency account and agree to the terms of Zero Hash's services, you will be able to trade and custody cryptocurrencies with Zero Hash.
What happens after my account application is submitted?
In most cases, the account application is approved quickly. Sometimes we need to do some additional verification, which may extend the application approval process. You will receive an email either confirming your application status or requesting more information. During periods of high volume, it may take us a little longer than usual to review your application - We appreciate your patience.
What platforms support cryptocurrency trading?
Currently, only the TradeZero Zero Pro Desktop platform supports cryptocurrency trading. We hope to enable additional platforms for cryptocurrency trading in the future.
What types of cryptocurrency accounts does TZI support?
Only individual cryptocurrency accounts are currently supported. Neither third party accounts nor entity accounts are supported. Only one individual account per person is permitted.
How can I fund my account?
You will not be able to utilize your TZI brokerage account nor your TZI cryptocurrency account until you fund your TZI brokerage account with a minimum of $500. You deposit funds for your TZI cryptocurrency account the same way you would for your TZI brokerage account. Please navigate to the wires tab in the TradeZero client portal. From there, follow the instructions for depositing your funds with our banking partner. Once we have your funds you can use them to purchase securities in your TZI brokerage account or cryptocurrencies in your TZI cryptocurrency account. The proceeds of any sale of cryptocurrency in your TZI account will be deposited back to our banking partner for credit to your TZI account. This happens automatically.
How can I withdraw from my account?
To withdraw your funds from TZI, log into the TradeZero Client Portal for instructions on how to withdraw settled funds from your TZI brokerage account.
Can I send cryptocurrency to friends, relatives or peers?
No peer-to-peer cryptocurrency transactions or third-party transfers of cryptocurrency are currently supported. You can buy and sell cryptocurrency with your TZI account through Zero Hash.
How can I maintain my cryptocurrency buying power?
Because your TZI cryptocurrency account is tied to your TZI brokerage account, you will need to maintain an equity balance of $200 in your TZI brokerage account to access the TZI cryptocurrency platform and receive cryptocurrency buying power. Please remember that your equity minimum will also affect your TZI brokerage account buying power. Consult the TZI website and brokerage FAQs to understand how changes in your account equity may affect your TZI brokerage account buying power.
How do I make a cryptocurrency trade?
You can enter an order to buy or sell cryptocurrencies on the TradeZero Zero Pro platform through the Crypto Order Entry window. Open a Crypto Order Entry window and use the search bar to enter a cryptocurrency symbol. The Crypto Order Entry window will populate with quote information. From there, you can choose to enter the quantity or dollar amount of cryptocurrency you want to trade. You can then enter your order by clicking on the Buy or the Sell buttons.
What happens when I place a Cryptocurrency trade?
When you place an order to buy cryptocurrency with TZI, you have authorized TZI to transfer your funds in the amount required to purchase the cryptocurrency from TZI's banking partner to Zero Hash. Conversely, when you sell cryptocurrency, you are authorizing TZI to accept the deposit of the proceeds of such sale into its account with the TZI banking partner for credit to your TZI cryptocurrency and brokerage accounts. The movement of funds between accounts occurs behind the scenes, but there are some things you need to be aware of if you decide to trade securities and cryptocurrency. For example, because there is no margin on cryptocurrency trades, when you purchase cryptocurrency, your available cash will be diminished by an amount sufficient to cover the cost of your cryptocurrency purchase. Note that this may impact your Buying Power for securities trading significantly because your available cash and margin rate are used to calculate your Buying Power for purchasing securities in your TZI brokerage account.
Does TZI offer margin for cryptocurrency trading?
No. TZI does not offer margin for trading cryptocurrencies. Cryptocurrency positions are not marginable and must be fully paid for.
Can I short sell cryptocurrencies?
No, you cannot short sell cryptocurrencies at this time.
What are the trading hours?
Cryptocurrency trading is available 24 hours a day, 7 days a week, except for a small window from 11:55 pm to 12:15 am ET every day for routine maintenance and account reconciliation.
How soon are cryptocurrency trades settled?
Cryptocurrency settlement is instantaneous. Proceeds from the sale of cryptocurrencies will be immediately available in your TZI brokerage and TZI cryptocurrency accounts for securities or cryptocurrency trading, respectively.
What is my cryptocurrency buying power?
The amount of cryptocurrency buying power is (approximately) equal to your available cash. Because cryptocurrency settlement is instantaneous, your buying power in both your TZI brokerage and TZI cryptocurrency accounts will automatically update after you buy or sell cryptocurrency.
How soon after I sell cryptocurrency can I withdraw my funds?
Although cryptocurrency settlement is instantaneous and the proceeds from the sale of cryptocurrencies are immediately available in your TZI brokerage and TZI cryptocurrency accounts, for accounting purposes those funds may not be available to withdraw until the next U.S. banking day.
Transaction History
When your cryptocurrency transactions are completed, TZI will send you email confirmations of your cryptocurrency transactions to the email address associated with your TZI cryptocurrency account. You can also view your current sessions transactions in the ZeroPro portfolio, and your historical transactions in the client portal.
Account Fees and Commissions
TZI does not charge you for opening and maintaining a TZI account or for completing cryptocurrency transactions. However, Zero Hash may assess a spread for each cryptocurrency transaction. This spread is the difference between the exchange rate (market value) Zero Hash receives from a cryptocurrency exchange, marketplace, or liquidity provider and the available quoted price TZI receives from Zero Hash. The exchange rate (market value) may be higher or lower based on market conditions. Any spread that is assessed by Zero Hash will be included as part of the exchange rate (market value) you see on the platform. This spread will also affect (i) the quantity or percentage of cryptocurrency you receive in connection with a purchase and (ii) the proceeds you receive from the sale of cryptocurrency. TZI and Zero Hash may share the spread Zero Hash charges you for completing cryptocurrency transactions on the platform.
Assets Safety and Insurance
Your TZI cryptocurrency account is not a securities brokerage account, or a checking or savings account, and it is not insured against loss should TZI or Zero Hash (our cryptocurrency trading partner) go bankrupt.
How does Zero Hash keep your cryptocurrency safe?
Zero Hash has developed its Digital Asset Vault to store user keys and to sign transactions. The Digital Asset Vault uses physical, cyber, and operational methodologies to ensure security and efficiency. For more information, please see https://seedcx.zendesk.com/hc/en-us/articles/360015805333-How-are-my-digital-assets-secured-.
Where can I find my Account Documents?
You can find both your TZI brokerage and TZI cryptocurrency account documents and agreements in the TradeZero Client Portal.
You can find the following documents:
TradeZero, Inc. Cryptocurrency Customer Agreement
TradeZero, Inc. Cryptocurrency Platform Agreement
TradeZero, Inc. Cryptocurrency Privacy Policy
TradeZero, Inc. Cryptocurrency Risk Disclosure
Zero Hash and Zero Hash Liquidity Services User Agreement
How do I change my account personal information?
Please contact cryptosupport@tradezero.co or, alternatively, because your TZI cryptocurrency account and TZI brokerage account are linked you can also contact support@tradezero.co. Any personal information you change will update all your accounts.
Closing My Account
To close your TZI cryptocurrency account or withdraw a submitted application, please contact cryptosupport@tradezero.co to make this request. To end your relationship with TZI and close your brokerage account, please contact support@tradezero.co.

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